General Terms and Conditions of Use

GENERAL TERMS AND CONDITIONS OF USE

This Term of Use (“Term”) contains the “General Conditions of Use”, of the services offered by the ZATOOP Group, whose object is the retail trade of cosmetics, perfumery and personal hygiene products, medical, orthopedic, pharmaceutical products homeopathic medicine, food products in general, books, providing content and information services on the internet, for this reason, it is very important that you know our policies, so that you understand how we will protect your data and your money.

This Term was prepared in accordance with Law No. 8,078/90 (Consumer Defense Code), Law No. 12,965/14 (Marco Civil da Internet), the General Data Protection Law (Law No. 13,709/18) and the Decree 7,962/2013.

ATTENTION: READ THIS “TERM” CAREFULLY BEFORE REGISTERING ON THE "ZATOOP" PLATFORM. ANY PERSON LEGALLY ABLE TO USE THE "ZATOOP" SERVICES AND PRODUCTS DECLARES TO ACCEPT THIS “TERM” AND ALL THE POLICIES AND PRINCIPLES GOVERNING IT.

THE USE OF THE SERVICES AND PRODUCTS OFFERED BY "ZATOOP" INVOLVES THE IMMEDIATE DECLARATION OF AGREEMENT TO THIS “TERM” AND ITS CONTENT. THIS “TERM” CONSTITUTES AN EXCLUSIVE DOCUMENT BETWEEN "ZATOOP" AND ITS “CUSTOMERS” AND THUS REPLACES ALL PREVIOUS AGREEMENTS, REPRESENTATIONS, WARRANTIES AND UNDERSTANDINGS REGARDING "ZATOOP", ITS CONTENT, PRODUCTS OR SERVICES PROVIDED.

“CUSTOMERS” UNDER 18 YEARS OF AGE WILL BE REPRESENTED BY THEIR LEGAL REPRESENTATIVES, AS PROVIDED IN ARTS. 1,634 AND 1,690 OF THE CIVIL CODE.

This Term is available at the end of the main page of the Site and in the Term of Use link, for verification by any consumer at any time.

1 - DEFINED TERMS

The words in capital letters used in the text of this TERM will have the meaning below, when a meaning is not attributed to them in the text itself. Terms used in the singular or plural will have the same meaning.

USER: is any individual who browses the online platform provided by ZATOOP.

CLIENT: any and all individuals who purchase or use the services and products offered by ZATOOP through the available register, being identifiable.

PLATFORM: the online environment that enables the purchase and use of services and products offered by ZATOOP.

2 – HOW DOES THE PLATFORM WORK?

2.1. PLATFORMA is dedicated to those interested in purchasing cosmetics, perfumery and personal care products, medical and orthopedic articles, homeopathic pharmaceutical products, food products in general, books, providing content and information services on the internet.

3 - GENERAL INFORMATION ABOUT THE SITE AND ITS WORKING

3.1. The functionalities of the social relationship PLATFORM or the possibility of acquiring products or services will be available only to registered internet users, who access the restricted area, by means of login identification and password, access through any other website, even that provides navigation enhancements.

3.2. The PLATFORM is presented to the web public in the way it is available, being able to undergo constant improvements and updates, and ZATOOP is not obliged to maintain a structure or layout, if not for its own convenience.

3.2.1. ZATOOP uses its efforts for the continuous and permanent availability of the Portal, being subject, however, to extraordinary events, such as natural disasters, failures or collapses in the central systems of communication and access to the internet or third-party events, which are outside its sphere of surveillance. and responsibility.

3.2.2. ZATOOP does not hold any responsibility for the navigation of Internet users and CLIENTS to links external to the PLATFORM.

3.3. The password for using the PLATFORM is personal and non-transferable. In case of attempted unauthorized or unauthorized access, the User must notify ZATOOP as soon as possible.

3.3.1. ZATOOP is not responsible for any damage that results from the disclosure of the CLIENT's password to third parties. The CLIENT will be solely responsible for keeping the password to access the PLATFORM.

3.3.1. The transfer, assignment, lending or any type of loan, in any form, from the CLIENT's registration to third parties is prohibited. The CLIENT's registration is personal and non-transferable.

3.4. ZATOOP may, at its sole discretion and convenience, delete or suspend the access account of a given user from its PLATFORM, due to suspicion of inaccuracy of information or criminal practice of any act. This faculty does not exempt the internet user from always providing true data and practicing conduct that is consistent with the purpose of existence of the PLATFORM and his registration on it.

4 - REGISTRATION

4.1. Only CUSTOMERS who accept this TERM and register on the PLATFORM will have access to the PLATFORM. When registering, the CUSTOMER agrees that he has provided true, complete and updated information, as requested in the form initially filled in, and ZATOOP is not obliged to inspect or control the veracity of the information provided. The CLIENT is responsible, civilly, administratively and criminally, for the veracity of the information provided to ZATOOP.

4.2. ZATOOP is not responsible for damages suffered by the USER as a result of copying, transferring, distributing or any other form of use of protected content made available on the PLATFORM.

4.3. By using the PLATFORM licensed herein in accordance with the terms and conditions of this AGREEMENT, the USER agrees with the rules of its operation and all its features and, likewise, the Privacy Policy also made available.

5 - ZATOOP COMMUNICATION WITH ITS CLIENTS AND/OR USERS

5.1. By registering, the CLIENT agrees to receive messages, emails, SMS or any other form of communication about the SERVICES provided by ZATOOP. The CLIENT may unsubscribe or disable the messaging services at any time through a specific field on the PLATFORM itself.

6 - OBLIGATIONS, RESPONSIBILITIES AND RISKS OF THE CUSTOMER AND/OR USER

6.1. The CUSTOMER certifies that he uses the PLATFORM services by his free and unimpeded choice and acknowledges and accepts the use of the PLATFORM as his sole responsibility and risk.

6.2. The CLIENT must use the necessary care regarding the disclosure of any personal information that is public or visible to other CLIENTS to protect itself from theft, theft, among other crimes.

6.3. The CLIENT acknowledges and declares that he understands and is aware of all the risks involved in using the PLATFORM and in contracting the services, committing to take the care reasonably expected of someone who uses a service of this nature, as well as to use the platform for the purpose it was created for.

6.4. ZATOOP will not be responsible for any Transaction that is not carried out as a result of intervention by the Central Bank or the insolvency of any Bank, Financial Institution.

7 - COPYRIGHT AND INTELLECTUAL PROPERTY OF THE PORTAL

7.1. The commercial use of the expression ZATOOP or its variations as a brand, business name or domain name, in addition to the contents of the PLATFORM screens, as well as the products, programs, databases, networks, files that allow the user to access their account are the property of PLATFORM and are protected by international copyright laws and treaties, trademarks, patents, models and industrial designs.

7.2. By accessing this Portal, the Internet user and user declare that they will respect all intellectual property rights and those arising from the protection of trademarks, patents and/or industrial designs, deposited or registered in the name of PLATFORM, as well as all rights relating to third parties that may be, or were, in any way, available on the PLATFORMS. The simple access to any of the PLATFORMS does not give them any right to use the names, titles, words, phrases, brands, patents, literary, artistic, literary-musical works, images, data and information, among others, that are contained therein. or were available.

7.3. Reproduction of the contents described above is prohibited, except with the prior written authorization of PLATFORM or if they are intended for exclusively personal use and without under any circumstances Internet users and users acquiring any rights over them.

7.4. Internet users and users assume any and all liability, of a civil and/or criminal nature, for the misuse of information, texts, graphics, brands, works, images, in short, of any and all intellectual or industrial property rights of these PLATFORMS.

7.5. The photos and images used in this PLATFORM may not reflect their original size or current situation of the reproduced scenario, being merely illustrative.

7.6. The descriptive texts of products and brands are the responsibility of the supplier and/or manufacturer of the products advertised on the Portal. ZATOOP reserves the right to make adaptations to the written language to facilitate the understanding of Internet users without altering the correct total understanding according to the supplier and/or manufacturer's guidelines.

8 - LIMITATION OF LIABILITY

8.1. ZATOOP does not guarantee that the PLATFORM will be available uninterruptedly, that it will always be error-free, and therefore cannot be held responsible for damages caused to CUSTOMERS and/or USERS due to any interruption in the operation of the PLATFORM.

8.1.1. The CUSTOMER and/or USER also agrees that ZATOOP will not be liable for any damages or losses caused to their cell phone or any other electronic equipment as a result of using the PLATFORM.

8.2. ZATOOP will not be responsible for errors or inconsistencies in the provision of information by other independent systems.

8.3. USER agrees to indemnify and/or hold harmless ZATOOP and its representatives from any claims, lawsuits, losses, liabilities, damages and expenses, including reasonable attorneys' fees and court costs resulting from damages caused to ZATOOP.

8.4. If ZATOOP finds any discrepancy, inaccuracy or irregularity in the User's registration data, it may ask the User to update and/or regularize its registration status and, if such request is not met within the period granted, the User may have its Transaction denied, be suspended or disabled from the PLATFORM, having your Account blocked and/or closed.

8.5. ZATOOP will not be responsible for erroneous or incomplete orders, instructions and/or Transactions caused by: (i) erroneous introduction of the e-mail; (ii) erroneous or incomplete information from the Receiving User, the payment transaction and/or any other data provided by the Paying User; (iii) illicit object or in disagreement with the Terms and Conditions.

9 - GENERAL CONDITIONS

9.1. ZATOOP grants the USER a limited, personal, non-exclusive, non-transferable, non-commercial and fully revocable license to use the SITE on their cell phone or computer in accordance with the conditions set forth in this AGREEMENT. ZATOOP reserves all rights to the SITE not expressly granted here.

9.2. The availability of the website has an indefinite period, and may be suspended or interrupted at any time, regardless of prior notification.

9.3. This TERM does not generate any partnership agreement, mandate, franchise or employment relationship between ZATOOP and CUSTOMERS and/or USERS.

9.4. This TERM may be modified by ZATOOP at any time, unilaterally. The modifications will take effect automatically on the date of publication of the new version of the TERMS on the SITE, and must be available to all CLIENTS and/or USERS.

9.5. This TERM will be governed and interpreted in accordance with the laws of the Federative Republic of Brazil and any disputes arising from this Term that cannot be amicably resolved by the Parties shall be submitted to the jurisdiction of the District of São Paulo, State of São Paulo.

9.6. By registering as a USER on the SITE and electronically accepting this TERM, by clicking on the "I accept the terms of use" button, the USER automatically and unconditionally declares that he is in agreement with this TERM and all other policies and rules made available on the SITE.

9.7. If any clause, term or provision of this AGREEMENT is declared null and void, such nullity will not affect any other clauses, terms or provisions contained herein, which will remain in full force and effect.

9.8. Tolerance by either Party with respect to any breach of this AGREEMENT or its failure to exercise any right granted hereunder will not be considered as novation or waiver in relation to any future breach, whether similar or not, or the exercise by any party to any future right conferred by this AGREEMENT.

9.9. The USER agrees that the logos, brands, insignia, photos, images, descriptions, texts, layout, symbols, distinctive signs, manual(s) and any other materials related to the ZATOOP WEBSITE, constitute, as the case may be, copyrights, secrets of business, and/or ZATOOP's property rights, such rights being protected by national and international legislation applicable to intellectual and copyright property, especially with regard to Laws No. 9,279/96, 9,609/98 and 9,610/98.

9.10. This AGREEMENT supersedes any agreements, oral or written, previously maintained between the Parties.